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EMA SPOR webinar: Introduction to the Organisation Management Service (OMS) and Referentials Management Service (RMS) services and activities for industry users.

March 10 @ 10:00 am - 4:00 pm

This webinar is an introduction to the Organisation Management Service (OMS) and Referentials Management Service (RMS) services and activities for industry users.

The morning session, from 10:00 to 11:30, is dedicated to RMS:

  • Introduction to RMS
  • RMS processes: Data Stewardship (CRs, deltas ) and Service Desk
  • RMS Statistics: CRs & SLAs, Service Desk & SLAs, Customer satisfaction survey
  • Change Request process – Main issues with CRs and tips
  • RMS in Projects/Systems – what projects in 2022 and how it affects users
  • Current and future RMS Activities
  • Q&A Session

From 11.30-12.00 the session focuses on the Improvements on the EMA Account Management system

  • Reduction of steps to register new users: Form simplification and new roles as birth rights
  • Improved security features: captchas and Token

The afternoon session, from 14:00 to 16:00, focuses on OMS:

  • OMS Introduction & Key principles
  • OMS processes: Data Stewardship (CRs, deltas) and Service Desk
  • OMS Statistics: CRs & SLAs, ETL Service Desk & SLAs, Customer satisfaction survey
  • Data Quality management
  • Change Request process – Main issues with CRs and tips
  • Service Desk
  • OMS in Projects/Systems – what projects in 2022 and how it affects users
  • Current and future OMS Activities
  • Q&A Session

Registration

 

Details

Date:
March 10
Time:
10:00 am - 4:00 pm
Event Category: