This webinar is an introduction to the Organisation Management Service (OMS) and Referentials Management Service (RMS) services and activities for industry users.
The morning session, from 10:00 to 11:30, is dedicated to RMS:
- Introduction to RMS
- RMS processes: Data Stewardship (CRs, deltas ) and Service Desk
- RMS Statistics: CRs & SLAs, Service Desk & SLAs, Customer satisfaction survey
- Change Request process – Main issues with CRs and tips
- RMS in Projects/Systems – what projects in 2022 and how it affects users
- Current and future RMS Activities
- Q&A Session
From 11.30-12.00 the session focuses on the Improvements on the EMA Account Management system
- Reduction of steps to register new users: Form simplification and new roles as birth rights
- Improved security features: captchas and Token
The afternoon session, from 14:00 to 16:00, focuses on OMS:
- OMS Introduction & Key principles
- OMS processes: Data Stewardship (CRs, deltas) and Service Desk
- OMS Statistics: CRs & SLAs, ETL Service Desk & SLAs, Customer satisfaction survey
- Data Quality management
- Change Request process – Main issues with CRs and tips
- Service Desk
- OMS in Projects/Systems – what projects in 2022 and how it affects users
- Current and future OMS Activities
- Q&A Session
